Pre-orders
You can always find the release date in the article details of the article. We will always ship your pre-order the day before release. This way, you will receive your pre-order on the day of release. Unfortunately, we can not ship pre-orders any earlier then this due to the Pokémon Company not allowing retailers.
When you want to add more articles to your pre-order, you can place a new order. We will combine your orders when they are prepared for shipping.
We advise you to order the items with different dates separately. When articles with different release dates are combined, we will ship the order when all articles are in stock and release is upcoming.
As of this moment, we cannot offer any discounts on this.
When you want to cancel your pre-order, please email us on your earliest at [email protected].
We kindly ask you to do this as early as possible. When a request comes in on the day of shipment, we might not see your email and ship the order. If this happens, you can return your order to us.
Ordering
When your order is placed on a business day before 18:00 P.M., we will ship your order the same day. We do this from monday till friday. We can not ship any orders on week saturday or sunday. You can pick your order up in our store.
When there is an error in your shipping address, please inform us as soon as possible via email to [email protected]. We can edit your adress before shipping it.
All orders placed are also registered in your account. You can always find it there.
Also, please check your junk mail.
Yes, you can pick your order up in our store. You can do this with or without a order placed online.
Mind that we do not keep unpaid orders reserved longer then 3 days. After these 3 das, we will cancel your order.
Payment
You can pay your order via iDeal, Creditcard of Klarna. For belgian customers, we provide Bancontact.
When your order is paid with a pay-after-delivery payment, we unfortunately, can not edit your shipping adress. This is due to the payment provider not accepting this due to fraud. However, we can cancel your order and you can place the order again with the correct address.
When you placed your order online and paid for it, you can pick this up in our store. You can also select this when placing your order.
When not selected, but you prefer picking up, contact us. We can change this for you!
Shipping
When your order is placed before this time on a business day, we will ship it the same day. We do this on monday till friday.
That is very unfortunate! In a perfect world, everything runs smoothly. unfortunately, it happens sometimes that shipments get delayed with a day.
We understand that this is very annoying, but sometimes a delay is inevitable. However, when your order is delayed for more then 2 days, please contact us. Something is off and we would like to investigate it!
Please, use our email address [email protected] for all problems with shipping.
Discounts and B2B
Not at this time. Our articles are already very low-priced.
It is possible to order business-to-business. Please provide us your VAT number and your business registration.
Physical store
Our store is located in the city of Kampen.
Our address is:
Oudestraat 163 A
8261C: Kampen
Our opening hours are here:
Other questions
You can always email us via [email protected]